5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that most security guard companies are capable of supplying the service that property supervisors want, but also often do not because of a lack of ongoing excellent management procedures.
Security guard companies are unlike any vendor a home supervisor usually hires. If you hire a painter, you can see whether or not they do their jobs by looking at the walls. However, when you hire a security guard company, how often can you see whether the protector company is doing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your defenses. In the majority of instances they probably are, but it’s important to employ a system of verification and quality management to ensure that issues associated with the deficiency of doing these jobs don’t start to happen.
In this article we’ll talk five (5) easy steps to improving your security guard service and achieving everything you picture as your perfect gate house security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security company and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb method to screen whether the protector is a fantastic match for your property is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This initial conversation can tell you a lot about what to expect from this shield and it gives you a chance to ask another shield if you feel it is necessary.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• Who does the training?
• Just how long is each new officer educated?
• Just how long does the security firm double lender?
• How thoroughly are your post orders explained?
Determine the answer to every one of these questions and make certain they match what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and your website specific training to acquire an understanding of what goes on preparing a shield to work in your property.
Protect supervision is one of the more important factors of very good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they start to feel their work isn’t significant and they start to find themselves as less of a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside of the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are:
If your guards must produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your property. These monitoring systems allow the security guard company to monitor the log and time the activity of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the security guard company provides a method of making certain each guard is safe and alert. Using guards check-in regularly together with the security guard company, at least every 30 minutes, guards feel their safety is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you are not there. Through these inspections, make sure to ask your security guards questions about their duties and responsibilities to ensure they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security adviser as part of your ongoing security program. Remember, when choosing a security adviser be confident the adviser isn’t really a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.